Returns Policy

1. Return Window

2. Return Eligibility

3. How to Initiate a Return

4. Return Conditions

To ensure a smooth return process, please adhere to the following conditions:

• The product must be unused, unworn, and unwashed.
• All original tags, labels, and brand packaging must be intact and attached.
• The product must be returned in its original packaging or equivalent protective packaging.
• For damaged or defective items, please include clear photographs of the defect in your return request email.
• Products must be shipped back within 5 calendar days of return approval. Failure to ship within this period may void the return request.

5. Return Shipping

• Defective / Damaged / Wrong Product: Return shipping is free. We will arrange for a reverse pickup or reimburse reasonable shipping costs upon receipt of the product.
• Customer-Initiated Returns (change of mind, size issue, etc.): Return shipping costs are borne by the customer. We recommend using a tracked shipping service to ensure safe delivery.

6. Inspection & Quality Check

All returned products undergo a quality inspection upon receipt at our warehouse. If the product fails inspection (signs of use, missing tags, damage not reported), we reserve the right to:

• Reject the return and ship the product back to you at your cost
• Issue a partial refund with a deduction of up to 20% depending on the product's condition

You will be notified via email of the inspection outcome within 48 hours of receiving the returned product.

7. Refund After Return

Once a return is approved and the product passes inspection, refunds are processed as per our Refund & Cancellation Policy. Key timelines:

• UPI (Prepaid) Orders: Refund initiated within 48 hours, credited to your bank account in 5-7 business days.
• COD Orders: Refund via bank transfer (NEFT/IMPS) within 7-10 business days. Bank details will be collected via email.

8. Exchanges

We do not currently offer direct product exchanges. To get a different size, colour, or product, please initiate a return for the original item and place a new order. This ensures the fastest processing and availability of your preferred item.

9. Contact for Returns

For any return-related queries, reach out to our support team:

This policy is governed by the laws of India. All disputes are subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.