Refund & Cancellation Policy

1. Order Cancellation

1.1 Customer-Initiated Cancellation

You may cancel your order under the following conditions:

• Before Dispatch: Orders can be cancelled free of charge at any time before they are dispatched. To cancel, email us at info@signalbox.store with your order number.
• After Dispatch: Once an order has been shipped, it cannot be cancelled. You may instead initiate a return after receiving the product (see our Returns Policy).

1.2 Seller-Initiated Cancellation

In rare cases, we may cancel an order due to:

• Product unavailability or stock discrepancy
• Pricing or listing errors on the website
• Unserviceable delivery pin code (identified post-checkout)
• Suspected fraudulent transaction

If we cancel your order, you will be notified via email and a full refund will be initiated immediately.

2. Refund Policy

2.1 Refund Eligibility

Refunds are applicable in the following scenarios:

• Order cancelled before dispatch
• Product received is damaged or defective
• Wrong product delivered (different from what was ordered)
• Product significantly differs from its description on the website
• Return approved under our Returns Policy

2.2 Refund Timelines

2.3 Refund Methods

2.4 Partial Refunds

Partial refunds may be issued in the following cases:

• Only some items from a multi-item order are returned
• Product returned with visible signs of use, missing tags, or damaged packaging caused by the customer (a deduction of up to 20% may apply)

3. Non-Refundable Scenarios

Refunds will NOT be processed in the following cases:

• Return request raised after 7 days from delivery
• Product has been worn, washed, altered, or damaged by the customer
• Original tags, labels, and packaging are missing or tampered
• Products marked as "Non-Returnable" or "Final Sale" on the product page
• Change of mind after product dispatch (unless returned under the returns policy within 7 days of delivery)

4. How to Request a Refund

To initiate a refund, follow these steps:

• Step 1: Email us at info@signalbox.store with your order number, reason for refund, and photographs (if the product is damaged/defective).
• Step 2: Our team will review your request and respond within 24-48 hours.
• Step 3: If approved, you will receive return instructions (if applicable). Ship the product back within 5 days of approval.
• Step 4: Once we receive and inspect the returned item, the refund will be initiated as per the timelines above.

5. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item. Refund from the original order will be processed as per our standard refund timelines.

6. Shipping Charges on Refunds

• If the return is due to a defective, damaged, or wrong product: full refund including original shipping charges.
• If the return is initiated by the customer for other reasons (change of mind, size issue, etc.): original shipping charges are non-refundable. Return shipping cost will be borne by the customer.

7. Dispute Resolution

If you are unsatisfied with the resolution of your refund request, you may escalate the matter to our Grievance Officer:

All disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India. This policy is governed by the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.