Order Cancellation
We accept order cancellations before a product has been shipped or produced. If you cancel your order under these circumstances, you will receive a full refund. We are unable to cancel an order once it has been shipped.
Returns and Exchanges
Customers have the right to apply for a return or exchange within 14 days of receiving their product. To be eligible, the item must meet the following conditions:
•Condition: The item must be unused, unworn, and in the same condition that you received it.
•Packaging: It must be in its original packaging with all tags attached.
•Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Please do not send your purchase back to the manufacturer. To initiate a return, please contact us at info@signalbox.store.
Refund Process
Once your return is received and inspected, we will send you an email to confirm its receipt and notify you of the approval or rejection of your refund.
•Approved Refunds: If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.
•Shipping Costs: Customers will be charged at most once for shipping costs (this includes returns). No restocking fee will be charged for the return of a product.
Late or Missing Refunds
If you have not received your refund, please follow these steps:
1.Check your bank account again.
2.Contact your credit card company, as it may take some time for the refund to be officially posted.
3.Contact your bank, as there is often a processing period before a refund is posted.
If you have completed these steps and still have not received your refund, please contact us at info@signalbox.store.